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When I launch Didiom Pro on my phone, I am asked to enter my Didiom ID and password. Where do I get these?
Your ID and password are chosen by you when you set up your Didiom Pro account. Unless you have an existing Didiom account, you will need to set up an account through Didiom Pro Desktop before using Didiom Pro. Please keep in mind that you cannot set up an account through Didiom Pro Mobile.

Do I have to have iTunes running on my computer to stream my tracks to my phone?
No. Just make sure Didiom Pro Desktop monitors the folders where you store your audio files and playlists.

Do I have to have Didiom Pro Desktop running on my computer when I stream?
Yes. Your computer has to be online, with Didiom Pro Desktop up and running. This way we can maintain an encrypted channel between your computer and phone, and eliminate the need to upload your audio collection to our servers.

What should I do if I forgot my password?
If you forget your account password, go to the account login page, click "Forgot your password?" and enter your e-mail address. We’ll e-mail you a temporary password you can use to sign in and create a new one. For security purposes, the credit card information will be erased from your account, and you will have to reenter it.

My playlists do not show up on my phone. What can I do?
To listen to your playlists, you should monitor both the folder(s) where you store the playlist file(s) and the audio files on those playlists.

Didiom Pro Desktop monitors a parent directory on my computer. Does it automatically monitor all subdirectories underneath?
Yes. If both parent and subdirectories are selected, you won’t be able to stream. Please make sure there is no overlap.

I lost my connection or lost battery power while I was downloading music from my computer to my phone. How do I finish the download?
Until the file is downloaded successfully, the file will remain available by selecting Settings. From there, check Pending Downloads, and select the song to continue downloading.